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Yearly Archives: 2022

HomeYearly Archives: 2022

Why AI Customer Journeys Need More Friction

Friction isn’t always a bad thing, especially when companies are looking for responsible ways to use AI. The trick is learning to differentiate good friction from bad, and to understand when and where adding good friction to your customer journey can give customers the agency and autonomy to improve choice, rather than automating the humans…
Market InsightsJuly 7, 2022

Feedback Can Improve Employee Performance-but the Source Is Just as Important as the Advice Accurate

Accurate, relevant, specific feedback improved performance by over 12 percent, at least until those employees were told the feedback was generated through A.I. Imagine you run into Warren Buffett. He gives you a stock tip. You listen--he's the Oracle. Now imagine that the older gentleman bagging groceries gives you a stock tip. You probably don't listen. But…
Talent Management & EducationJuly 7, 2022

Researchers Use Artificial Intelligence to Determine Extent of Damage in Kidney Disease

"Researchers from Boston University School of Medicine (BUSM) have developed a novel artificial intelligence (AI) tool to predict the grade of interstitial fibrosis and tubular atrophy (IFTA), a known structural correlate of progressive and chronic kidney disease." Researchers from Boston University School of Medicine (BUSM) have developed a novel artificial intelligence (AI) tool to predict…
Healthcare and Well-BeingJuly 6, 2022

A Company Applies Artificial Intelligence and Machine Learning to Simplify Expense Auditing

"Planned to launch in the third quarter of 2021, Verify can evaluate 100% of a company’s expense reports and identifies anomalies, allowing company auditors to focus only on potential problems, increasing efficiency and allowing them to take steps to correct out-of-policy behaviors." The pandemic has brought about significant changes in employee spend and expense behavior.…
Governance, Risk & ComplianceJuly 6, 2022

India sees surge in AI-enabled automated customer service agents

"Automated customer service agents became the top Artificial Intelligence (AI) use case for the Indian organisations in 2020 as the Covid-19 pandemic kept millions at home and face-to-face interactions diminished across industries, according to a new report." Automated customer service agents became the top Artificial Intelligence (AI) use case for the Indian organisations in 2020…
Market InsightsJuly 6, 2022

Artificial Intelligence in Healthcare: Intel’s AI tool screens patients for vision loss

"In a country such as India that has a low doctor-patient ratio, Artificial Intelligence (AI) can enable greater access to expert care from anywhere, with telehealth and robotics applied across inpatient and outpatient environments...Intel has been focusing its efforts towards accelerating AI innovation to deliver transformative healthcare solutions and democratise healthcare access and delivery in…
Healthcare and Well-BeingJuly 6, 2022

Facial Recognition Tech Banned for Cops

“THE LOS ANGELES Police Department (LAPD) banned the use of commercial facial recognition apps in November after BuzzFeedNews reported that more than 25 LAPD employees had performed nearly 475 searches using controversial technology developed by the company Clearview Al.” Such incident, another growing public concern relating to police surveillance using facial recognition. “THE LOS ANGELES…
Security and SurveillanceJuly 6, 2022

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